Refund policy
Return & Exchange Policy
At MERCY MOTION, we want you to be completely satisfied with your purchase. Since our items are custom-made just for you through our printing partners, we ask that you carefully review our guidelines below for returns and exchanges. [1]
1. 30-Day Window
You have 30 days from the exact date you receive your package to request a return or an exchange. Requests made after this 30-day window will unfortunately not be eligible for a refund or replacement. [1, 2, 3, 4, 5]
2. Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following criteria:
- Condition: Unworn, unwashed, and in the same condition that you received it.
- Packaging: Must be in its original packaging with all tags attached.
- Exclusions: Gift cards and custom promotional sale items cannot be returned. [1, 2, 3, 4, 5]
3. Damaged, Defective, or Wrong Items
Because we use print-on-demand fulfillment, mistakes can occasionally happen during production. [1]
- If your item arrives damaged, has a printing defect, or is the wrong size/design entirely, do not mail it back.
- Instead, email us immediately at mercy@mercymotion.com with your order number and a clear photo of the issue.
- We will fast-track a brand-new replacement to you completely free of charge. [1, 2]
4. How to Start a Return or Exchange
If you need to return or exchange an item for personal reasons (such as changing your mind or needing a different size):
- Send an email to mercy@mercymotion.com with your order number and the reason for your return.
- Our support team will respond within 24–48 hours with the return shipping address and instructions.
- Securely pack your item and mail it back to the provided address. [1, 2, 3, 4, 5]
Please note: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. [1]
5. Refunds & Processing
Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item. [1]